Screening Out The Unworthy:

4 Out Of 5 Products Fail Our Rigorous Testing

• Offer only quality products at great prices
• Provide superfast delivery
• Offer support from trained staff who understand the products inside & out
• Make sure the product arrives in perfect condition

The lynchpin to delivering that experience is adherence to unusually strict (some would say "extreme") quality standards when it comes to selecting the products and manufacturers we present to you.

How strict? Less than 20% of all the products we consider make it through our testing gauntlet and onto our virtual shelves.

Among the most rigorous testing regimen in the industry

Work chairs are a perfect example. When an interesting new chair comes out, we have the manufacturer send us a whole bunch of samples.

Our entire office staff, all of whom are work chair "power users," put the chair through its paces for 30 days. Each month the entire team meets to discuss their issues and trust me, they don't mince words. These are very tough critics.

During those 30 days, another team takes the chair apart and puts it back together. Each piece is examined for durability, quality of construction and ease of maintenance.

We also put the manufacturer through a few hoops too. If they can't guarantee us the inventory we think we'll need when we need it, no deal. If they can't or won't address our quality or usability issues, no deal.

(It's gotten to the point where some manufacturers use us very early in the process to influence their design, manufacturing and marketing decisions.)

We design our own shipping containers for every chair

While all this is going on, yet another team is figuring out how best to package the chair to ensure it arrives in perfect condition and is easy to re-assemble (if any assembly is even required). The boxes used by the factories simply don't cut it for two main reasons:

1. They don't conform to FedEx and UPS size requirements.
2. They're designed for palletized, shrink-wrapped shipping in large trucks and shipping containers. So even if the size wasn't an issue, the boxes themselves are way too flimsy to protect an individual chair in transit from us to you.

So we design and produce rugged new boxes for each chair we ultimately decide to carry. We even ship a prototype to the FedEx Testing Center to make absolutely sure it passes all of their tests as well.

What this means to you

Because we understand our products so intimately (by now they truly are our products), we can fit you to the chair that's best for what you need.

When questioned, our customer service people don't read our website back to you, they have first hand experience with every chair we sell. They also have the second-hand experience of all their co-workers.

Our staff knows the comparative strengths and weaknesses of these chairs better than anyone else.They know all the options and accessories. And they have ample inventory on hand so even custom orders get turned around in a jiffy.

We even have designated product experts on hand and several direct contacts within each manufacturer...so it's really unlikely that you'll come up with a question we can't answer.

So, at the end of the day, you get an exceptional product that's right for you AND an exceptional buying experience.

And after that? We're still there to assist you any way we can. You're always welcome to give us a call toll-free at 1-877-MY-OFFICE for help, advice, support or anything else you need...happily and freely given.